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Frequently Asked Questions (FAQs)

What payment methods do you accept?

💳 We accept a wide range of secure payment methods for your convenience:

  • Credit & Debit Cards (Visa, Mastercard, RuPay, American Express)
  • UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
  • Net Banking (all major banks)
  • Wallets (Paytm Wallet, PhonePe Wallet, etc.)
  • Cash on Delivery (available for selected pin codes)


All transactions are encrypted and processed securely to ensure your information is always protected.

How long will it take to receive my order?  

🚚 All orders are processed and shipped within 1–2 business days. Delivery across India usually takes 7–10 business days, depending on your location.

How do I request a return?

🔄 To request a return, please:

  1. Email us at support@hevenora.store within 5 days of receiving your order.
  2. Include your order number and reason for return (photos if the product is damaged/defective).
  3. Our team will review your request and share the return instructions.
  4. Once we receive the item in its original condition and packaging, we’ll process your refund as per our return policy.

How can I contact customer service if I have more questions?

You can reach our customer support team anytime through:

  • Email: support@[yourstore].com
  • Contact Form: Available on our website under the Contact Us page

We aim to respond within 48 hours to ensure your questions are answered quickly.